At Newton, Your Voice Matters!
We value the insights and feedback of our users as they are instrumental in enhancing our services. To ensure that we are constantly evolving and upgrading our offerings, we always seek the insights and opinions of our users.
What is User Research at Newton?
At Newton, our user research focuses on gaining insights into the actions, requirements, and drivers of our users through interviews, surveys, and usability assessments. This process helps us grasp how users engage with our cryptocurrency trading platform and allows us to gauge whether Newton's offerings align with the needs and expectations of our users.
How to Participate?
Register here
By becoming a Newton Lab research advisor, you'll have a valuable chance to share your feedback on your current experiences and gain a sneak peek of upcoming Newton features, actively contributing your insights to help shape them.
Eligibility Criteria:
Any user with a Newton app account is eligible to participate. We may also expand our user research to encompass non-Newton users in the future.
What to Expect?
The type of user research we conduct is diverse. You may receive an invitation for a one-on-one video call to discuss your experiences with Newton, be asked to give your input on a new feature, or be requested to participate in a usability task or survey. Your feedback is extremely valuable, centering on Newton and your cryptocurrency investing experiences. Rest assured, there is no 'correct' or 'incorrect' feedback; we greatly value your honesty and openness - it’s how we become better!
Please note: You may end the interview at any point throughout the interview, with no questions asked by the team.
How to Confirm Legitimacy?
All communications from us will always come from one of our official Newton emails: support@newton.co or research@newton.co. Always verify the email address before responding.
Reimbursement:
Newton users will not receive reimbursement or incentives for studies at this time.
Data Protection:
Your privacy is of utmost importance to us. Any information you provide during the research will be exclusively used to improve Newton's services. We will treat all data with the highest level of confidentiality, and all data is stored in encrypted and multi-factor authentication secured storage. While we do take audio/video recordings of the interview, you can request that we delete this data at any point in the future by emailing us at support@newton.co or research@newton.co and stating your request.
Preparation for the Research:
No need to prepare! Just come to the interview ready to share honest feedback. We appreciate your candidness!
Who do you Speak to?
Our Product Managers will be the primary point of contact, however, at times we may have other members such as Design or Finance join. If this is the case, we give you a heads-up prior to the interview. Additionally, if you have specific feedback or discussions in mind (say, for example, about funding your account) then please feel free to let us know. We’ll see if we have any upcoming interviews with that department - or we may even be able to create one!
Have Questions?
For any queries or additional information, feel free to reach out to us at support@newton.co and the team will be happy to help!
We're excited to embark on this journey with you, ensuring that Newton isn’t simply a crypto trading platform but a community where every voice is valued and every opinion matters!
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