Withdrawing cryptocurrency from your Newton account:
Via web browser:
1. Open the trading view and log into your account.
2. On the right-hand side of the dashboard, navigate to the upwards-facing arrow.
3. Select "Crypto to Wallet".
4. Select the specific cryptocurrency you are withdrawing with the currency selector. For example, if you are withdrawing bitcoin, you would select BTC with the currency selector. Enter the amount of funds you would like to withdraw from your Newton account to your external wallet.
5. Enter your deposit address for your wallet by either copying and pasting from another source or using our QR code scanner.
6. Select "Review Withdrawal" to withdraw your selected cryptocurrency.
Via the app:
1. Open the trading view and log into your account.
2. At the bottom of the dashboard, navigate to the Transfer icon.
3. Navigate to the Withdraw tab and select "Crypto to Wallet".
4. Select the specific cryptocurrency you are withdrawing with the currency selector. For example, if you are withdrawing bitcoin, you would select BTC with the currency selector. Enter the amount of funds you would like to withdraw from your Newton account to your external wallet.
5. Enter your deposit address for your wallet by either copying and pasting from another source or using our QR code scanner.
6. Select "Send Withdrawal Request" to withdraw your selected cryptocurrency.
Cryptocurrency Withdrawal Timelines
Depending on the size of the transfer and a number of security-related factors, your withdrawals will usually be processed instantly. However, in some cases, the withdrawal will be queued for manual review. This manual review can take up to 48 hours. If the transfer has been queued, it will appear in your dashboard as pending.
Crypto Withdraw Network/Gas Fee Subsidies
Reminder: For cryptocurrency withdrawals, the first $5 of the withdrawal fee is covered on the first withdrawal made in a fixed 24-hour period from 12 AM-12 AM ET. On the first withdrawal of the period, any transactional fees above $5 will be a cost incurred by the user.
If your cryptocurrency withdrawal has not arrived in your external wallet, please contact us through the in-app help chat, or via https://newton.co/support.