Welcome to our knowledge base

How to cancel a Limit Order via the web:

1. Log into your Newton account. 

2. Navigate to the Coins List and select the coin you placed your buy or sell order with.

3. Your open limit orders will be displayed on the bottom under Open Orders.

4. To cancel the order, press cancel.

5. You will be prompted to confirm if you wish to cancel the order.

6. Once you press Yes, an on-screen confirmation will appear.

How to cancel a Limit Order via the app:

1. Log into your Newton account. 

There are two methods to navigate to the open limit orders screen.

First method:

2. From the dashboard, click on View all under Recent open orders.

3. This will show you all open orders. Press Cancel for the limit order you wish to cancel.

Second Method: 

4. Navigate to the Market icon, and select the coin you placed a limit order.

5. From the trading view screen, select the Open Orders tab.

6. Press Cancel on the order you wish to cancel.

7. You will be prompted to confirm if you wish to cancel the order.

8. Press Cancel Order. A confirmation will be shown.

9. Once the order is cancelled, you will have no open orders for the selected coin. An on-screen message will also appear at the bottom of the page confirming your order is cancelled.

Note: If you find you are experiencing issues when cancelling your open limit orders, please submit a support ticket via the in-app chatbot or submit a support ticket by emailing us at support@newton.co.