When using the Transfer from bank (INTERAC e-Transfer) funding option, you may experience delays due to a discrepancy between the legal name used by Newton and your bank.
To avoid these e-Transfer delays, we recommend double-checking that the name used on your bank account matches the full legal name used on the form of identification you used to verify your Newton account. To help remind users, we’ve implemented a new confirmation screen to remind you about the importance of using your legal name when transferring funds to your account.
To change your legal name with Newton, please contact our Support team.
To change your legal name with your bank, please contact your bank.
If your e-Transfer deposit is delayed and it is not due to a legal name mismatch, please see this Knowledge Base article.
For questions or additional support funding your account, contact our Support team.