One of the most common ways scammers will try and extract information from customers is through a process called phishing.
Phishing attempts can take many forms, such as email, text, or even fake social media accounts. Scammers pretending to be a part of Newton will often provide a fraudulent link or directly ask for information pertaining to your account.
How to protect your account from phishing:
- We will never text you asking about your account
- Always check who the email sender is when communicating with Newton - our Support team will only ever contact you from firstname.lastname@example.org
- We will never ask you to share your password with us
- Newton Support does not currently have a phone number - if you find a phone number appearing to be from Newton, do not call it
- Make sure to only trust communications from our official social media accounts found here: How can I follow Newton on social media?
If you believe that you have encountered a phishing scam please report it by submitting through the in-app help chat, or via https://newton.co/support. Also, avoid any communication with the potential scam. If you believe you have fallen victim to phishing, immediately change the password on your account and report it.