Welcome to our knowledge base

We primarily contact users through email. If you’ve submitted a support request or are expecting follow-up on your account, you’ll typically hear from us at the email address associated with your account.

In some cases, a Newton team member may also reach out by phone.

Please note that Newton team members will never ask you for:

• Your password

• Your MFA (multi-factor authentication) code

• Your full address

To help verify that messages are coming from Newton, you can set up an Anti-Phishing Code. Once it’s enabled, all genuine Newton emails will include this code so you can be confident the message is legitimate.